What should I do if the room is not as expected when I move-in? | Weroom

By creating an account you agree to the terms and conditions

Already a member? Connect to Weroom

Frequently Asked Questions

? What should I do if the room is not as expected when I move-in?

If you notice that the room does not match the description or the photos of the room listing you booked via Weroom, please take the following required steps within 48 hours of your move-in to make sure you're covered by the Weroom Policy:

- Contact us via email on reservations@weroom.com to document the issue and place a hold on the Roomer’s payment.

- Please include your last name, first name, the email address linked to your Weroom account and the reservation reference (available in the receipt)

- Message the Roomer who listed the room via the Weroom inbox to notify them of the issue. We'll need to verify this in your account.

- Take photographs to document the situation. It's important that your photos show what's happening and where (in relation to the rest of the room or the common areas) so we can verify what's going on and how the room differs from the listing on Weroom.

- If the Roomer is requesting additional fees, please provide the invoices or written proof of these payment requests.

The following claims are not included in the Weroom Guest Refund Policy:
- Claims that you do not like the room
- The cleanliness of the property does not fit your standards
- Claims that you found another room elsewhere
- Organisation and rules internal to the flatshare
- Individual habits of the flatmates

Remember: In an emergency situation, or if your personal safety is threatened, contact local police or emergency services immediately.

If you have any questions, feel free to contact us via the online assistance chat of by phone: +44 20 3808 5341